WHERE CAN I RECEIVE MY ORDER?
- It can be sent to an address selected by you (home, work, etc.). We deliver worldwide.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
- Delivery times depend on the destination. Delivery within the EU and UK takes 7-10 working days. International deliveries take 1-2 weeks, this will depend on each country. You can request express shipping for your order. Express shipping takes 2-6 business days worldwide.
REMEMBER CUSTOM-MADE ORDERS SHIPPING TIME WILL BE COUNTED FROM THE MOMENT WE INFORM YOU THAT YOUR ITEM IS FINISHED AND READY TO SHIP.
HOW MUCH DO I PAY FOR THE DELIVERY SERVICE?
- EU & standard shipping over €200 – Free
- EU & UK Standard shipping under €200 – €15
- International standard shipping over €200 – Free
- International Standard shipping €35
CAN I TRACK MY ORDER?
- Yes, the tracking number will be sent to you once the order is fulfilled.
- I AM AN INTERNATIONAL CUSTOMER. DO I HAVE TO PAY CUSTOMS DUTIES AND IMPORT FEES?
- Items in your order that are designated for shipment to countries outside of the EU may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
- If you refuse a shipment, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package. This amount will be deducted from your merchandise refund.
CAN I RETURN AN ORDER?
- Once you have received your order, you have 15 days to make a return. Customer is responsible for the generated return costs. The product must be in perfect conditions and the original labels need to be included. Returns shall be sent to the following address:
C/ de n’Amargós, 18.